Privacy Policy

Last Updated: October 1, 2025

1. Our Commitment to Your Privacy

Welcome to PolartpGames ("we," "us," or "our"). We are committed to protecting the privacy and security of our users' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, games, and related services (collectively, the "Service").

Our practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We adhere to the principle of data minimization, which means we only collect personal information that is necessary for the purposes outlined in this policy.

2.1. Information You Provide to Us

• Account Registration: When you create an account, we may collect information such as a username, email address, and a password (which is stored in a hashed, unreadable format).
• Contact Form Inquiries: When you contact us for support or general questions through our contact form, we collect your name, email address, and the content of your message so that we can respond effectively.

2.2. Information We Do NOT Collect

We believe in a privacy-first approach. Therefore, we intentionally do not collect certain types of data:

• No Tracking for Advertising: We do not use third-party cookies or trackers for targeted advertising. The experience on our site is not personalized based on your browsing habits elsewhere.
• No Third-Party Analytics: We do not use services like Google Analytics that profile user behaviour across the web. Any performance metrics we gather are anonymized and aggregated.

2.3. Technical Information (Server Logs)

Like most websites, our servers automatically record basic technical information when you access our Service. This may include your IP address, browser type, operating system, and the date and time of your visit. This data is used for essential purposes like maintaining security, diagnosing technical problems, and preventing fraud. It is not used to personally identify or track you.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• To Provide and Maintain Our Service: To manage your account, provide access to our games, and ensure the platform operates correctly.
• To Respond to Your Requests: To answer your questions, provide technical support, and communicate with you about your inquiries.
• For Security and Compliance: To protect the security and integrity of our platform, prevent fraudulent activity, and comply with our legal obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We will not share your personal information with third parties except in the limited circumstances described below:

• With Your Consent: We may share your information if we have your explicit consent to do so.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Service Providers: We may engage third-party companies (e.g., hosting providers) to help us operate our Service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. For example:

• Account Information: We retain your account information for as long as your account is active. If you choose to delete your account, we will permanently delete this information in a timely manner.
• Contact Inquiries: Information from contact form submissions is retained until your inquiry has been resolved and is then deleted.

6. Your Privacy Rights under PIPEDA

As a Canadian user, you have rights regarding your personal information under PIPEDA. These include:

• The Right to Access: You have the right to request access to the personal information we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Withdraw Consent: You have the right to withdraw your consent to our collection and use of your information at any time.

To exercise any of these rights, please contact our Privacy Officer using the contact details provided below.

7. Data Security

The security of your data is a top priority. We implement a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using SSL/TLS encryption for data in transit and employing access controls to our systems. However, please remember that no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us - Privacy Officer

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our designated Privacy Officer:

Email: privacy@polartapgames.com

Address: Attn: Privacy Officer, 123 King St W, Toronto, ON M5X 1A9, Canada